Unable to verify the printer on the network

Hi,

So, firstly, before I go into details, my issue seems to be very, very similar to the issues raised here:

https://discussions.apple.com/thread/6573512

and here:

https://discussions.apple.com/thread/250127650 (which then points to the above thread and finds solution in that)


The problem:

For some reason as of a week ago, my MacBook Pro is no longer able to connect to my printer.

I assumed initially that it was a printer problem so went through numerous processes via the Brother Help pages, cycling through various steps as instructed, disconnecting it, switching it off an on, getting the computer to try and ping it.

However, and I should have done this earlier and saved myself some time....I decided to try my iMac. and the printer did respond to it and print something....then my iPad too..... so I then realised it was a problem with the MBP and not the printer.

In System Preferences -> Printers & Scanners the printer is showing up, and as per usual, green dot underneath the model name/number and 'Idle, Last Used'

I've tried removing the printer completely and re-adding it. The computer finds it, adds it but still cannot print.

I tried Network Utility, ping the printer's IP....no luck

I tried changing the IP protocol too.....as per the user on the other thread....no luck

I tried rebooting in safe mode and then re-booting again. No luck.

I tried re-setting and switching the router off and on....no joy there either.

Have I missed something?

Any help much appreciated.

Gordon


MacBook Pro 15″, macOS 10.14

Posted on Jan 27, 2021 11:19 AM

Reply
2 replies

Jan 27, 2021 8:26 PM in response to gkmach1ne

You might try checking your Security and Privacy preferences, check all the tabs, look for anything that might prevent the printer from talking to your Mac. Also check the Sharing preferences, although I doubt that is it. Was the printer installed on some other computer originally?


What is different about this computer and the iMac? Different MacOS?

Jan 28, 2021 1:03 AM in response to steve626

Yes, these things are all fine.....sharing is off (it's wireless)


No, the printer was connected to this MBP laptop before it was connected with any of the other machines....so connected to this laptop first.


There have been no changes on this laptop, no new OS....there was some sort of automated software update maybe two weeks ago and also there were problems with the TV which prompted a diagnostics test and resetting the router a week ago.....but everything went back to "normal" except this laptop.


I've just received notification there is another security update available....I will try this


Yes, different OS on iMac (10.15...) and MBP (10.14....).....but that's no different to how it's been when things were working.


Let me report back after this software update





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Unable to verify the printer on the network

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