Problems updating new version of Whats App

WhatsApp is sending me a message saying, "This version of WhatsApp will expire in 1 day. Please go to the App Store to update it." When I go to the App Store and enter my password for my Apple ID, I continue receiving a message which says, "Verification Failed.... Your Apple ID or password is incorrect." I've changed my password and it is still not working. Any ideas of what I'm doing incorrectly? Thanks for your help!

iPhone 8 Plus, iOS 13

Posted on Jan 28, 2021 9:39 AM

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2 replies

Jan 31, 2021 11:18 AM in response to 3MM2009

See the Apple Support article(s) below.


App Store, iTunes Store, or other Apple services - If you can't connect


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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Problems updating new version of Whats App

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