Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to send outgoing emails.

Incoming emails working fine, but outgoing or replying to email doesn’t work?

Using Rochester.rr.com? My email is *****2@rochester.rr.com.

Not sure what the incoming host should be?


[Email Edited by Moderator]

Posted on Jan 28, 2021 2:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2021 2:46 PM

Spectrum/Charter/TWC/RR/Roadrunner has changed some of the required settings from what Apple lists in their mail settings lookup tool; seems the Apple info on Spectrum is stale.


But given what is happening here—receiving, but not sending—Your SMTP Server (sending) settings or credentials are incorrect.


Mail has two sets of configuration data. One set for receiving and reading messages using POP or IMAP, and a second set of settings and credentials for sending mail using SMTP or ESMTP. The latter is seemingly messed up, here.


Settings > Mail > Accounts > select the Spectrum/TWC/RR account > select the account again > select the outgoing mail server SMTP > make the settings match what Spectrum wants.


Here's what is listed for Spectrum settings at present:

https://www.spectrum.net/support/internet/spectrum-email-server-settings/


As mentioned above, the folks at Apple have published this article:

If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support

Similar questions

2 replies
Question marked as Top-ranking reply

Jan 28, 2021 2:46 PM in response to Hughiemarshall

Spectrum/Charter/TWC/RR/Roadrunner has changed some of the required settings from what Apple lists in their mail settings lookup tool; seems the Apple info on Spectrum is stale.


But given what is happening here—receiving, but not sending—Your SMTP Server (sending) settings or credentials are incorrect.


Mail has two sets of configuration data. One set for receiving and reading messages using POP or IMAP, and a second set of settings and credentials for sending mail using SMTP or ESMTP. The latter is seemingly messed up, here.


Settings > Mail > Accounts > select the Spectrum/TWC/RR account > select the account again > select the outgoing mail server SMTP > make the settings match what Spectrum wants.


Here's what is listed for Spectrum settings at present:

https://www.spectrum.net/support/internet/spectrum-email-server-settings/


As mentioned above, the folks at Apple have published this article:

If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support

Unable to send outgoing emails.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.