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User profile for user: AriesM
AriesM Author
User level: Level 1
8 points

Apple TV 4K Sound Issues

Hi, I have an Apple TV 4K recently purchased and updated with the latest tv OS. The issue I am facing is, whenever I switch between apps (Disney+/ Netflix etc. ) or if I do a fast forward or reverse on a movie that I am watching, it will mess up the soundstage. The center channel may come from my left surround or sometimes there will be reverb kind of sound from the surround speakers and then center channel will be correct. I will have to exit the movie and start again every time to fix this issue. This is happening for movies I stored in my Apple TV library and streaming from Netflix or Disney+

I made sure that all the settings are correct (audio and video)- match range is ON and sound is Auto.

Please help.

Thanks

Apple TV 4K, tvOS 14

Posted on Jan 28, 2021 4:42 PM

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2 replies
User profile for user: NelsC7
NelsC7
User level: Community Specialist

Feb 2, 2021 9:11 AM in response to AriesM

Hi AriesM,


We know the importance of getting the best audio output when using the Apple TV. Are your surround sound speakers set up through Dolby Atmos? Are you updated to the latest firmware on your surround sound speakers? Be sure to check out the information and steps in this article when setting up your speakers.


Play audio in Dolby Atmos or surround sound on your Apple TV


Keep us updated.

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User profile for user: AriesM
AriesM Author
User level: Level 1
8 points

Feb 2, 2021 9:25 AM in response to NelsC7

Thanks NelsC7 for the response. Yes the sound setting is selected as Dolby Atmos. My AVR is updated with the latest firmware. I am able to get Atmos sound for movies that has Atmos. But the issue is if I switch between apps or do a fast forward of the movie that I am watching, that will mess up the sound stage. If I reboot the Apple TV 4K, it will fix the issue. This is what I am doing all the time as I cannot return my Apple TV and I am stuck with that.

I also made sure that my HDMI cable is good enough using the Check cable option. Also the sound stage issue is not happening only for Atmos movies. It can happen for any movies.

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Apple TV 4K Sound Issues

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