Kowal1998 Author

Level 1

18 points

iPhone 12 keeps crashing/re springing

So I’ve noticed when I’m watching something on safari my iPhone crashes and it’s happened to me while just being on different apps whilst listening to music on the phone. I updated the phone from 14.1 to 14.4 and it still is happening. What happens is the screen goes black and has the spinning wheel in the middle of the screen for couple seconds and then the phone ends up on the Lock Screen.

Not sure what is the reason for this and not sure if there is an issue with the phone.

iPhone 12, iOS 14

Posted on Jan 28, 2021 4:31 PM

Top-ranking reply

Axel Foley

Level 10

150,978 points

Posted on Jan 28, 2021 4:34 PM

If you have not yet then update your iPhone 12 to iOS version 14.4

If you have updated to iOS 14.4 and are having the crashing/re-springing issues then:

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

Similar questions

76 replies

Apr 21, 2021 2:21 PM in response to Isi256

Mines happening more and more often

Apr 21, 2021 2:40 PM in response to RobertoFromCheshunt

Wait can we confirm if we all have an Apple watch connected??

Apr 21, 2021 8:21 PM in response to RobertoFromCheshunt

I do have an Apple Watch

Isi256

Level 1

4 points

Apr 21, 2021 11:10 PM in response to RobertoFromCheshunt

I dont have an apple watch.

Apr 22, 2021 3:38 PM in response to Gill_Russ

Very annoying. Unfortunately I got a replacement and it still does it so, not sure if it’s software but think it must be

Apr 23, 2021 3:57 PM in response to Gill_Russ

Would you tell us wait they said to you on saturday?

Apr 24, 2021 3:13 AM in response to sharath91

Same problem here with an iPhone 12 128gb. Even the support system doesn’t know what it is.

Apr 24, 2021 4:05 AM in response to Gill_Russ

In my case, it’s happened with Instagram, Safari... so I don’t think it has anything to do with the types of apps.

Apr 24, 2021 4:15 AM in response to Axel Foley

It doesn’t work.

Apr 24, 2021 4:28 AM in response to Gill_Russ

Yeah it’s not to do with apps we have downloaded. Mine has even done it when I’ve tapped the Lock Screen to check the time lol

Apr 24, 2021 5:40 AM in response to Titagiordano

Since when this started to happen to you ?

Apr 24, 2021 5:53 AM in response to Patrick_cgn

This week. I’ve had the phone for less than two months, it started happening frequently this week

Apr 24, 2021 9:30 AM in response to Kowal1998

Also started happening to both my iPhone 12 Pro Max and my wife’s iPhone 12 Pro over the past week.

Apr 25, 2021 11:54 AM in response to Kowal1998

Short Update. It didn’t Happen the last two days. What about you guys?

Apr 25, 2021 11:55 AM in response to Patrick_cgn

Yeah! It hasn’t happened since yesterday. Let’s cross our fingers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 keeps crashing/re springing