How to remove AppleTV 4K from Remote Management (Leave Remote Management) when it is already released from School Manager?

How to remove AppleTV 4K from Remote Management (Leave Remote Management) when it is already released from School Manager, but unable to use leave Remote Management because it says "Unable to leave remote management at the moment"?


  • The appleTV 4K is not paired to any Apple Configurator
  • Attempting to proceed "Continue" during the Remote Management screen on the AppleTV setup assistant will result in Error (Timeout) because the AppleTV is released in Apple School Manager
  • Unable to erase as the only way to erase is to leave remote management, and it gives error "Unable to leave remote management at the moment".

Posted on Jan 28, 2021 5:08 PM

2 replies

Jan 28, 2021 5:15 PM in response to Community User

When the AppleTV 4K:

  • is showing up as released in Apple School Manager, and we need to erase it.
  • The appleTV will not let you leave remote management from the setup assistant
  • being an AppleTV 4K it cannot be paired to Apple Configurator 2 at this stage.
  • The appleTV is still on the setup assistant.


The trick is to unpair the remote from the AppleTV 4K (hold down HOME and - (minus volume) buttons, until the remote is no longer paired (notification on the top right of the AppleTV)


Then unplug and re-plug in the AppleTV to power.


After restart the AppleTV will be on the "Pair Remote Screen"


During the Pair Remote setup screen the AppleTV is pair-able to Apple Configurator.

  • Pair to Apple Configurator
  • Erase through Apple Configurator


After erasing, because the appleTV is showing as released in Apple School Management, the AppleTV will be as brand new device ready to setup and not attached to any remote management.


Bonus: If after pairing to Apple Configurator - the AppleTV won't appear in Apple Configurator connected devices, then unplug the ethernet cable and replug back in, it will remember its paired and appear eventually after a few tries (official apple support recommendation). (Recommended to use ethernet cable for Apple Configurator).

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How to remove AppleTV 4K from Remote Management (Leave Remote Management) when it is already released from School Manager?

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