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Hello! I have a problem with payments, some one charged me it wasn’t my purchase. What should i do to make a refund?
iPhone 12 Pro Max, iOS 14
Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" --> http://support.apple.com/HT204088
- If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from their accounts.
Read all the steps in this link -->
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.
Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084
Report a Problem - https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" --> http://support.apple.com/HT204088
- If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from their accounts.
Read all the steps in this link -->
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.
Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084
Report a Problem - https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Please, please read what I posted earlier. All these questions you are asking I have already answered.
Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084
I am just repeating what already said.
Are you the organizer in a Family Sharing group? If yes, ask your family.
2) If not you or a family member then call your card company about card fraud.
Remember, the people responding here are users like you, there is nothing we can do other than provide advice as to what you can do.
i don’t have any apps to pay in this month, it wasn’t me
No, no one in my family member
How i can make refund?
Hello! I have a problem with payments, some one charged me it wasn’t my purchase. What should i do to make a refund?
