MyTech1583 wrote:
—When I start my MacBook Pro into safe mode the problem persists.
— created a new user and tested; the screenshot/screen recording/screen snip is instant and the mac seems a lot faster
Hi leroydouglas,
When I entered safe boot, after typing in the password for the second time (because touch-id was not allowed) I was straight back into macOS, not the safe boot. When I restarted it said safe boot in red in the menu bar but once I type in my password it vanished. Is this normal?
Also, if I was in safe boot, the problem was still there.
Yep, that sound like the normal safe boot seeing red up in the corner— and logging in to test.
What we have learned so far it is isolated to your admin account , third party extension KEXT not loaded in Safeboot but the issue persist. Compared to you new user account —"instant and faster"—which I assume means no issue.
I am no expert on on Erasing/ Reinstall the macOS on the M1. I believe there are some complications, and without further insight ...I would be remiss to send you down that path without further counsel.
It may be possible to simply reinstall the macOS on top of your existing macOS and avoid this bigger issue of erasing.
The reinstalling on top is known to sort anomalies.
How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904
I would contact Apple Support, escalate the issue— give them your report on these trouble shooting techniques you have preformed. The first person on the phone is probably not the person to help you.
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Alternatively you can create a new Admin/user account, and allow sharing between accounts a move your data over to the new account as needed. Set up file sharing on Mac - Apple Support Testing along the way.
ref: About system extensions and macOS - Apple Support
