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Son has been disconnected from family sharing and cannot reconnect. He receives the invitation but it doesn’t work. Apparently he has a message from App Store to say his Apple ID has been disabled. We have no idea why? Help pls!

Son has been disconnected from family sharing and cannot reconnect. He receives the invitation from me and clicks on it but it doesn’t work. Apparently he has also seen a message from App Store to say his Apple ID has been disabled. We have no idea why? Help pls!

Posted on Jan 30, 2021 11:33 AM

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Posted on Jan 30, 2021 12:42 PM

See the Apple Support article(s) below.


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



1 reply
Question marked as Best reply

Jan 30, 2021 12:42 PM in response to claret333

See the Apple Support article(s) below.


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Son has been disconnected from family sharing and cannot reconnect. He receives the invitation but it doesn’t work. Apparently he has a message from App Store to say his Apple ID has been disabled. We have no idea why? Help pls!

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