Problem pairing with Watch

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Level 1

8 points

Problem pairing with Watch

I’ve purchased a used watch online and it will not pair with my iPhone. My updates have been completed, yet my phone says it is not connected to the internet.

iPhone 6s Plus, iOS 14

Posted on Jan 31, 2021 10:12 PM

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Answer 1

Chris_C1

Community Specialist

Feb 3, 2021 10:34 AM in response to kenya296

Hey there kenya296,

Yes, if you are using a VPN, you will need to remove it. A VPN or other security software could prevent your devices from properly communicating with the update servers.

Have a good one!

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Answer 2

Chris_C1

Community Specialist

Feb 3, 2021 5:13 AM in response to kenya296

Hi kenya296,

Thank you for posting in the Apple Support Communities. We understand you are unable to pair your Apple Watch with your iPhone.

"If you can't set up your Apple Watch or you get an error message

Then follow the guide below to get things up and running.

Set up your Apple Watch

Cheers!

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Answer 3

kenya296 Author

Level 1

8 points

Feb 3, 2021 9:08 AM in response to Chris_C1

I have tried this and more without success. When pairing, my phone (6S +, iOS version 14.4) says there is an update for Watch but it cannot be completed because I’m not connected to the internet. This is a farce because it is. I chatted with support to troubleshoot for about an hour to no avail. I’m beyond frustrated. Question: what is the VPN and is there any relevance to it and my problem?

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Answer 4

kenya296 Author

Level 1

8 points

Feb 3, 2021 1:17 PM in response to Chris_C1

I believe, somehow there is a component related to the watch that is missing from my phone. I am connected to the internet as well as internet radio, yet the msg continues to be that the required update cannot be completed because my phone is not connected to the internet. Is this a common problem? If not, what do you suggest?

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Answer 5

kenya296 Author

Level 1

8 points

Feb 3, 2021 12:27 PM in response to Chris_C1

Thanks, I am not using a VPN but that information is good to know.

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Problem pairing with Watch

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