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MacBook Pro 13 inch 2017 display problems

My macbook pro (2017) randomly shut down in the middle of use. When I got it up and running, I can open it and it will wake but as I slowly open the screen farther it starts to dim and then once it is open 90 degrees or more, it goes completely black. I have to close it and wait to open it back up in order to turn the screen on. Is there a software fix for this

MacBook Pro

Posted on Feb 1, 2021 9:40 AM

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Question marked as Top-ranking reply

Posted on Feb 1, 2021 9:44 AM

Rjh1428 wrote:

My macbook pro (2017) randomly shut down in the middle of use. When I got it up and running, I can open it and it will wake but as I slowly open the screen farther it starts to dim and then once it is open 90 degrees or more, it goes completely black. I have to close it and wait to open it back up in order to turn the screen on. Is there a software fix for this


No, this is a hardware issue.


Classic display connector cable problem.


See if you qualify: Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/



Call Customer Support (800) MY–APPLE (800–692–7753) and see what they can do for you...


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095




1 reply
Question marked as Top-ranking reply

Feb 1, 2021 9:44 AM in response to Rjh1428

Rjh1428 wrote:

My macbook pro (2017) randomly shut down in the middle of use. When I got it up and running, I can open it and it will wake but as I slowly open the screen farther it starts to dim and then once it is open 90 degrees or more, it goes completely black. I have to close it and wait to open it back up in order to turn the screen on. Is there a software fix for this


No, this is a hardware issue.


Classic display connector cable problem.


See if you qualify: Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/



Call Customer Support (800) MY–APPLE (800–692–7753) and see what they can do for you...


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095




MacBook Pro 13 inch 2017 display problems

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