iphone 11 att randomly restarting

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Level 1

4 points

iphone 11 att randomly restarting

I have had aa new IPhone 11 through AT&T for 2 days. The phone is randomly shutting downon its own (black screen with Apple logo). I have installed all IOS 14.4 and all app updates. I have also reset the phone multiple times and the issue is not resolved. Could this be a hardware issue with the phone?

iPhone 11, iOS 14

Posted on Feb 1, 2021 4:21 PM

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Answer 1

MrBill3

Level 10

104,422 points

Feb 2, 2021 5:08 AM in response to ross3587

Hello,

You would have to get the phone checked. If you bought it at a retail outlet, take it back so that they can check it.

Otherwise, you generally have 14 days to return it.

Good luck.

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iphone 11 att randomly restarting

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