Trying to update app in my app store, and I keep getting incorrect password

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Level 1

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Trying to update app in my app store, and I keep getting incorrect password

I am trying to update an app in my app store, and when I enter my password it says it is incorrect. After I go to reset the password, I see that the apple ID is actually my mom's email, though I have my own apple account. My app store is not even logged into my mom's, because when I go to my account, I see my actual email. I'm unsure why her email comes up when I try to update certain apps. How do I get this to stop happening?

iPhone 11, iOS 14

Posted on Feb 2, 2021 2:49 PM

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Answer 1

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Eric Root

Level 10

684,117 points

Feb 2, 2021 7:07 PM in response to chanelsh

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

Or you can try to set up Family Sharing between the IDs to keep access to your purchases.

Family Sharing.

Family Sharing - Set up.

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Trying to update app in my app store, and I keep getting incorrect password

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