Downloaded videos not compatible with QuickTime

Howdy! I'm currently on a 2020 MacBook Pro with macOS Big Sur 11.2 and I've been trying to download videos from Google Drive, Vimeo, and websites that provide free stock footage for B-roll but when I try to open the files from Finder that file has the QuickTime Icon (no thumbnail image of the actual video) and when I double click on it to play it I get the error message that says "The document "(insert name)" could not be opened. The file isn't compatible with QuickTime Player."


I used to be able to take the same steps when I had macOS Catalina and the files would open right up with no problem. I've tried deleting the files, re-downloading them, deleting file again, re-downloading until the file shows the thumbnail of the video. When I see the file with the thumbnail of the actual video I double click it and it opens QuickTime and plays the video perfectly. But after a couple of seconds or minutes, the same file that once opened, now has the QuickTime logo as the thumbnail and when I double click it the error message pops up again even though the file previously opened without a problem.


I downloaded files that are .MOV, .MP4, .MP3 and I've had the same issue. I called Apple Support and they told me that I need to download a file converter and use that from now on. I downloaded a file converter and when I import the file that gave me the error of it not being compatible with QuickTime it tells me "The operation couldn't be completed. (Read error 1.)"


If someone has had this issue or has this issue currently I would love to see what solutions you have found to resolve this issue. Thank you!

MacBook Pro 13″, 11.1

Posted on Feb 2, 2021 4:54 PM

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4 replies

Feb 3, 2021 10:23 AM in response to Matti Haveri

I downloaded MediaInfo and dragged and dropped one of the video files that isn't opening and all the info that it displays is 593 MiB.


I tried to take a screen shot but for some reason the screenshots that I took aren't saving to my desktop anymore. After taking the screenshot again I opened the original preview and saved it to photos. I tried to drag and drop to finder and when I tried to open those files as well it tells me that the screenshot may be damaged or use a file format that Preview doesn't recognize. (This is a new issue I didn't know I had).


I tried to drag and drop a video file that I have prior to updating to macOS Big Sur and it showed me the following:


MPEG-4 (Base Media / Version 2): 604 MiB, 53 min 35s

1 Video stream: AVC

1 Audio stream: AAC LC


Duration 53 min 35 s

Overal bit rate mode: Variable

Overall bit rate: 1 576 kb/s

Encoded date: UTC 2020-10-16 14:21:52

Tagged date: UTC 2020-10-16 14:21:52


Streams

Video: 1 318 kb/s, 1920*1080 (16:9), at 25.000 FPS, AVC (High@L4) (CABAC / 5 Ref Frames)

Audio: 253 kb/s, 48.0kHz, 2 channels, AAC LC

Feb 4, 2021 8:30 PM in response to Matti Haveri

Yea I have a link I have saved on my Google Drive for a company that I'm working with and I'm trying to download it onto my computer and/or external hard drive but when I download it I just get the same error message. I also have a link to the website that I'm getting stock video from for another project I have going on but it might require you to sign up for an account in order to do a test download of the free video I'm sending.


Here is the link that from my Google Drive:

https://drive.google.com/file/d/1_Q7jYrAEK7PelufALpOeaqr1gUFRlW9u/view?usp=sharing


Here is the link from the website with free stock videos:

https://www.videvo.net/video/flying-over-forest-3/4650/

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Downloaded videos not compatible with QuickTime

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