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jacklyn83 Author

Level 1

4 points

why does my phone say unable to activate face id

why does my phone say unable to activate face id

iPhone 11, iOS 14

Posted on Feb 3, 2021 8:04 AM

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Community+ 2024

Level 10

413,906 points

Posted on Feb 3, 2021 8:08 AM

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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2 replies

Top-ranking reply

Community+ 2024

Level 10

413,906 points

Feb 3, 2021 8:08 AM in response to jacklyn83

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

Reply

Feb 3, 2021 8:08 AM in response to jacklyn83

Do you have the mute switch on?

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why does my phone say unable to activate face id

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