New phone no back-up

I recently bought the new iPhone 11- my previous phone, iPhone 8 plus was backed up onto my MacBook Air- I no longer have the 8 plus phone. When I connect my new iPhone 11 to the MacBook Air, it does not show up ANYWHERE on my MacBook for me to transfer the back up from the previous phone.

I am not sure why?

Thanks!

MacBook Air 13″, macOS 11.1

Posted on Feb 3, 2021 10:00 AM

Similar questions

Cannot back up iPhone 11 Pro to MacBook Pro All devices fully updated. I connected my iPhone 11 Pro to my MacBook Pro with Catalina. When I click on my iPhone in the Finder window it only gives me the option to set up as new or restore from an old phone's backup. I want to do neither, I just want to back it up as a backup to the iCloud backup... Thanks for any help.
606 3
Cannot create a backup of my iPhone I would like to backup my iPhone7S before I start using my new iPhone11. I have two mac's, one running OSXMojave, the other running OSXCatalina. I've tried using iTunes to create the backup on the Mojave Mac, and Finder to create the backup on the Catalina Mac. Just like Apple recomends. On BOTH Macs the first screen displayed when connecting the iPhone7s to the computers is the same. It offer two choices only: Set up a new iPhone. Restore the iPhone from an old backup. There is NO choice to create a new backup so I can transfer my information to the new phone. Backing up to the cloud is not an option for me. My brand new iPhone11 remains in its box! I remember a time when Apple products were reliable.
456 1
Restoring iPhone in new device Dears, I just got iPhone 8. i created back up of my previous iPhone on Mac but now I am unable to upload the back up to the new device. Mac has identified my new iPhone 8 as a new device and I can’t use the backup from the previous phone. What to do ?
490 1

2 replies

KiltedTim

Level 10

224,886 points

Feb 3, 2021 10:03 AM in response to ack-23

You may need to update iOS on the new phone before you can restore the backup you made of your old one.

Feb 3, 2021 10:01 AM in response to ack-23

It will show up when you open a new Finder window.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New phone no back-up

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up