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Airpod replacement isnt working

I just got my replacement airpod and it wont connect to my iPhone. The airpod works and what not but doesn't play audio from my phone and when connected, it is shown as "airpod pros" (my original airpod) and "airpod pros #2" (replacement airpod). I'm confused because it'll show that I am connected to both yet only my original airpod will play audio and the the replacement won't. Not only that but when both airpods are in the case at one time the light continues to flash amber. Help please?

Posted on Feb 4, 2021 3:54 PM

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2 replies

Feb 7, 2021 6:07 AM in response to -juju

Hi -juju,


Thank you for posting in the Apple Support Communities. It sounds like you're having some trouble with your replacement AirPod, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and follow the troubleshooting steps we've linked for you below.


Set up your replacement AirPods or charging case


Please let us know how it goes. We're always happy to help.


Cheers!

Airpod replacement isnt working

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