M1 Mac Mini webcam cannot display video and not sending video on FaceTime

Hi All,


Ever since my M1 Mac Mini arrived it could not open the webcam properly on the first try. I would just get a black window and an error message. It does not matter if it was FaceTime, Photo Booth, etc. If I closed the app and then re-opened it I would get the video and everything is fine.


Since I upgraded to Big Sur 11.2 from 11.1 the remote user cannot receive my video using FaceTime. It does not matter if they are using an iPhone, Mac, Mac Pro, etc. They are just not receiving my video.


I am using a Logitech C920 connected directly to the Mac.


Any ideas where to look or tweak?

Thanks!

Mac mini 2018 or later

Posted on Feb 5, 2021 12:58 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 6, 2021 9:27 AM

It appears that Norton Antivirus was the culprit. After uninstall it everything is working great.

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

M1 Mac Mini webcam cannot display video and not sending video on FaceTime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.