iphone keeps shutting off automatically , the battery indicator doesn't always indicate the right battery after it turns on

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Level 1

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iphone keeps shutting off automatically , the battery indicator doesn't always indicate the right battery after it turns on

my iphone 7, that i have owned for about three weeks now, keeps shutting off automatically. this happened for the first time on sunday. after it switches back on, it doesn't seem to indicate the right battery. force restarting doesn't help. please give me a real solution, don't just link me to the apple support website; i have gone through everything. the battery health is 81%.

iPhone 7

Posted on Feb 5, 2021 10:42 PM

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Answer 1

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Axel Foley

Level 10

149,430 points

Feb 5, 2021 11:06 PM in response to taewlts

Looks like you have checked everything. Your battery health is 81%. Apple recommends that you replace the battery at 80% Battery Health. Your battery is close to it and is more than like the cause of the battery performance. Your iPhone 7 may be new to you (3 weeks) however that model was probably produced 4 years ago. You may have purchased it second hand. Great chance that it still has the original battery.

Axel F.

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Answer 2

taewlts Author

Level 1

4 points

Feb 7, 2021 5:40 AM in response to TonyCollinet

yess you're right. i checked the battery health again last night and it said that the iphone is unable to determine battery health and that an apple authorised service provider can service the battery. i turned the phone off for the time being.

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Answer 3

taewlts Author

Level 1

4 points

Feb 6, 2021 8:18 AM in response to Axel Foley

do you think it could be because i haven't updated to iOS 14.4 yet? i have 14.3 and it makes sense to me because the problem started around the same time it was released last week.

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Answer 4

Feb 6, 2021 9:17 AM in response to taewlts

No - it won't be anything to do with IOS version.

What does "Peak Performance Capability" say in battery health? (The whole statement)

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Answer 5

taewlts Author

Level 1

4 points

Feb 8, 2021 9:18 AM in response to taewlts

update: the problem was due to a short circuit

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iphone keeps shutting off automatically , the battery indicator doesn't always indicate the right battery after it turns on

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