You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hurainuim Author

Level 1

4 points

iPhone 7 Plus Continously Shutting Down

Hi! I have an iPhone 7 Plus that was second-hand that I bought off of a second-hand dealing website. The first few weeks of using it were pretty alright, there were no issues.

However around 30 minutes ago, while watching a video, my iPhone suddenly restarted. It then went back to normal and then it restarted again. After that event, it had continued to be on that process. It would unexpectedly shut down every 2-5 minutes.

In addition to this, whenever I would plug or unplug my iPhone, its battery percentage also keeps on changing. For example, its percentage was 65, and when I would plug it in it would suddenly be 63.

Lastly, whenever I check the battery health page in settings, it would always be stuck on a rotating circle and would never finish loading before the iPhone restarts again.

I would like to confirm if this is a possible battery issue, so I could bring it to Apple and ask for a repair as it is annoying and difficult to deal with a phone that constantly turns off after a few minutes...

iPhone 7 Plus

Posted on Dec 4, 2021 4:52 AM

Top-ranking reply

LD150

Level 10

91,531 points

Posted on Dec 4, 2021 8:31 AM

Yes it sounds like battery and yes you can take it to Apple, but if they find a non Apple battery or any other foreign body in there they will politely hand it back unrepaired.

Personally I would not touch a used phone with a barge pole.

View in context

iPhone 7 Plus Continously Shutting Down

Similar questions