iPhone XS shutting down with 30%+ battery remaining
This just started in the last couple of weeks. I'll be using the phone, battery life is supposedly at 30% or more, and the phone will turn off. To restart it, I have to plug it in and the when it turns on the battery life will read anywhere from 12% to 14%, and then occasionally it will turn back on and say there's 35% to 40% battery. In either case, the phone hasn't been on the charger long enough to charge significantly at all.
I was trying to run the phone down to no battery left on the battery level, but it won't go below 12% before it shuts off and won't restart without plugging in. Battery health says fine and says it still has 93% or original capacity. No other issues on the phone. Phone isn't even 2 years old, has been well taken care of, and is in good physical condition.
What's next here? Back up everything to the computer and do a hard/factory reset? A little frustrating as the was my first iPhone after years of Android. Really liked the integration with my MacBook and after having such good luck with the computers, thought the phones would be just as reliable.
iPhone XS, iOS 14