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Activation Lock Issue

I was given this iPad mini as a gift but apparently, its apple id is still linked to the device and she doesn't remember the password of her iCloud. She doesn't have any apple gadget that can remove the device and she doesn't have access to her recovery email address as well as answering the security questions that apple asked which she now forgot about. Please help, I can't use this iPad and I don't know what else to do.


iPad mini Wi-Fi

Posted on Feb 6, 2021 7:00 AM

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Question marked as Top-ranking reply

Posted on Feb 6, 2021 8:34 AM

If she is the original owner, have her contact Apple. Apple can remove the ID  if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Feb 6, 2021 8:34 AM in response to mhntlvlla

If she is the original owner, have her contact Apple. Apple can remove the ID  if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Activation Lock Issue

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