'the file can't be found' message appears on desktop when connecting iphone or ipad

Hi BRIANeast05101947,

It sounds like you are experiencing issues with connecting your device to your computer. We can help with this.

Just to confirm, what you are trying to accomplish when connecting your iPhone or iPad? Are you trying to transfer data from your device, sync with iTunes, or something else?

Which model of computer are you using? Do you happen to know the software version running on your computer currently?

Also, which version of iOS is running on your iPhone and which version of iPadOS is running on the iPad currently?

The more details we have the better we'll be able to assist.

Cheers!

Hi BRIANeast05101947,

Thanks for following up with us and sharing these details. We're glad to hear you were able to get this resolved!

Take care!