Cannot update payment information on iPhone 6

Got a prompt that the expiration date had changed on my credit card. I went into settings update payment and shipping to add a new card but the phone won’t keep the information. It keeps defaulting to the old expired information. I can’t get rid of the old card until I add the new card but iPhone 6 won’t let me keep the new credit card information.

Posted on Feb 7, 2021 5:24 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2021 5:29 AM

Disregard. Problem was I needed to enter the entire year, not just the last two digits. As you were!

3 replies

Feb 7, 2021 5:27 AM in response to rfsindc

If you can't change your credit card info, contact iTunes Support team using this link:--> iTunes Store & App Store – Get support for various issues

choosing: your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue.

Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot update payment information on iPhone 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.