Hi all when i am in a call with one on hold the current call can terminate and the phone won't let me connect to the waiting call i keep pressing the hold button and nothing happens i have to terminate the call and redial this has only happened since a recent update any ideas please i have an iPhone xs.
iPhone XS
Hey there phil0114,
We understand there are some issues getting reconnected with the original caller when you switch over to answer a new incoming call. We'll be happy to help.
To begin, take a few moments to double-check the steps you're using for managing a second call. Check those out in the section "Respond to a second call on the same line" here: While on a call on iPhone
We'd also suggest making sure your carrier settings are up-to-date: Update your carrier settings on your iPhone or iPad
Let us know how that goes or if you have any questions. Cheers!
Hey there phil0114,
We understand there are some issues getting reconnected with the original caller when you switch over to answer a new incoming call. We'll be happy to help.
To begin, take a few moments to double-check the steps you're using for managing a second call. Check those out in the section "Respond to a second call on the same line" here: While on a call on iPhone
We'd also suggest making sure your carrier settings are up-to-date: Update your carrier settings on your iPhone or iPad
Let us know how that goes or if you have any questions. Cheers!
On hold in a call problem
