AirPods Pro -- loud thumping from each footstep

I cannot use the Airpods Pro -- I can hear each footstep with a loud thump, and if I try to run the deep thudding noise overwhelms anything I'm actually listening to. I went through all the different listening modes and it is similar with each of them -- noise cancellation does not remove the thudding/thumping sound. Anyone else have this problem? Anything to be doing about it?


It looks like there's something called the occlusion effect, from having an earplug basically.


I do not have this problem with normal Airpods. But it would be good to have the water/sweat resistance of the Pro version.

Posted on Feb 8, 2021 2:50 PM

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Question marked as Top-ranking reply

Posted on Feb 10, 2021 7:15 AM

Hello ned241,


Thank you for using Apple Support Communities.


We understand that you are having issues hearing your footsteps when using your AirPods Pro. You are correct that this is likely due to what is referred to as the "occlusion effect". You can try a different size ear tip to see if that reduces the issue. See this article about choosing the best ear tip size:


Choose your AirPods Pro ear tips and use the Ear Tip Fit Test - Apple Support


You can also reset the AirPods to make sure that it isn't something with the AirPods software causing this.


Reset your AirPods - Apple Support


Best regards.

1 reply
Question marked as Top-ranking reply

Feb 10, 2021 7:15 AM in response to ned241

Hello ned241,


Thank you for using Apple Support Communities.


We understand that you are having issues hearing your footsteps when using your AirPods Pro. You are correct that this is likely due to what is referred to as the "occlusion effect". You can try a different size ear tip to see if that reduces the issue. See this article about choosing the best ear tip size:


Choose your AirPods Pro ear tips and use the Ear Tip Fit Test - Apple Support


You can also reset the AirPods to make sure that it isn't something with the AirPods software causing this.


Reset your AirPods - Apple Support


Best regards.

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AirPods Pro -- loud thumping from each footstep

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