An error occurred preparing the software update
Hi, Hope you can help.
MAC OS UPDATE ASSISTANT- there was an error message about Big Sur update. Please see the screenshot below. After I restarted it I can't log in - as the apple software update is still running and it takes me to the same screens as below. I tried to do macOS Recovery while restarting (command and R key) but it says that iCloud account is unable to unlock this volume. I bought this mac book air2017 in July 2019 ... so it is not very old.
Thx in advance for your help
MacBook Air 13″, macOS 10.14