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User profile for user: EfrainGamez
EfrainGamez Author
User level: Level 1
8 points

Iphone 11 static noise

I just got an iPhone 11, I had it for less than a month. When I make a phone call or face time the other person can't hear me, all they can hear is static noise. When I make a video on the camera, the recording shows no problem. Same with the app WhatsApp the recordings for my audio are fine. But when I try Snapchat and Instagram the recording gives the same static noise outcome for the audio. The phone was never dropped or got wet so I really don't understand what's happening. I already tried a soft reset, settings reset, updated to the latest version, and played with the audio settings. What can I do about this, has anyone gone through this?

iPhone 11

Posted on Feb 9, 2021 9:45 PM

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Question marked as Top-ranking reply
User profile for user: KMB_12
KMB_12
User level: Community Specialist

Posted on Feb 11, 2021 5:10 PM

Hello and welcome to Apple Support Communities EfrainGamez,


We see that you're having an issue being heard clearly when on a phone or FaceTime call. We know that you want the other person to be able to hear you clearly, and we'd be happy to help.


You've already done some great troubleshooting steps to isolate this issue. Next, we'd like to have you take a look at the additional steps in the article below.


If the microphones on your iPhone aren't working


If the issue remains, we'd like to get a little more information from you. Please respond back with the answers to the following questions.


  1. Does this happen with one contact, or all contacts?
  2. Have you noticed this happening when you're in a specific location?
  3. Do you have a protective case on your iPhone? If so, if you remove it, does the issue remain?


We look forward to hearing back from you.

Have a wonderful day!


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Question marked as Top-ranking reply
User profile for user: KMB_12
KMB_12
User level: Community Specialist

Feb 11, 2021 5:10 PM in response to EfrainGamez

Hello and welcome to Apple Support Communities EfrainGamez,


We see that you're having an issue being heard clearly when on a phone or FaceTime call. We know that you want the other person to be able to hear you clearly, and we'd be happy to help.


You've already done some great troubleshooting steps to isolate this issue. Next, we'd like to have you take a look at the additional steps in the article below.


If the microphones on your iPhone aren't working


If the issue remains, we'd like to get a little more information from you. Please respond back with the answers to the following questions.


  1. Does this happen with one contact, or all contacts?
  2. Have you noticed this happening when you're in a specific location?
  3. Do you have a protective case on your iPhone? If so, if you remove it, does the issue remain?


We look forward to hearing back from you.

Have a wonderful day!


Reply

Iphone 11 static noise

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