You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 pro not working with CarPlay in 2018 mercedes

iPhone 12 pro not working with CarPlay in 2018 mercedes, voice calls are working, but the mercedes screen is a blur of colors so I can't use apple maps etc


Posted on Feb 10, 2021 12:39 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2021 1:59 PM

Hi. I had this same problem in my 2019 Kia Sorento and I did almost everything I could think of to get it fix. Even brought it to the dealer who couldn’t help me. My daughter informed me that I had to use a certified Apple charging cord to get it to work. So go to the Apple store or Apple.com to buy a new charging cord. Not one from any store. It has to be Apple. My car play works great now.

2 replies
Question marked as Top-ranking reply

Feb 10, 2021 1:59 PM in response to magpie158

Hi. I had this same problem in my 2019 Kia Sorento and I did almost everything I could think of to get it fix. Even brought it to the dealer who couldn’t help me. My daughter informed me that I had to use a certified Apple charging cord to get it to work. So go to the Apple store or Apple.com to buy a new charging cord. Not one from any store. It has to be Apple. My car play works great now.

iPhone 12 pro not working with CarPlay in 2018 mercedes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.