Apple Mail AOL log-in "Unable to verify account name or password"

Hi - I have the answer - and no thanks top AOL tech who just said sorry, we don't support 3rd party apps.

To fix this do as follows, and it cured both of my AOL accounts immediately

1/ Sign in to AOL Mail on the web using your screenname etc

2/ Click on your Username on top right corner

3/ From menu on the left that appears, select "Account Security"

4/ At botom of list you should see "Generate App Password" Click on that

5/ From dropdown box select which system you having probs with (iPad iMac iphone android etc

6/ Follow instructions from thereon

When you get to use the password it will generate, if it doesnt work immediately and you get the same message as before, you will need to remove the AOL account from your device and then add it back in, then use the password they provide as above. On mine it worked immediately on one account I had already removed from my iMac, but on the account I had left on there but just didn't work I had to do the remove and add bit.

Best Regards All

Had this issue today. Spoke to AOL mail twitter support. They suggested "In that case, please try to create an app password and try to log in on the account after. More info here:"

https://help.aol.com/articles/Create-and-manage-app-password

I followed this very easily and after generating an app password through the link it worked instantly with the new password.

Hope this helps.

PS - For your iphone, get your generated password from AOL as above, then go to your iphone - delete your existing AOL account from your iphone then Add New - when you get to the AOL password bit, use the password given to you by the Password Generator instead of your usual password.

Hi - Not quite. Your actual password has not changed if you log into AOL directly. The AOL generated password is specific to the platform you are looking to hook up - ie, if asking it to generate a password for imac, its different to one for your iphone. Providing you use your devices means of remembering that password then you will not need to use it again. If for some reason your system and you forgets it, you will need to generate a new one as per the beginning of this topic.

Not sure I've made this clear, but you can always log into AOL using your original password - it just won't work anymore on your device software

No, you will need to generate a passcode for each different platform you are to use. So, follow above details and when it asks you what platform in drop down box, select iphone. Do the same for Imac or whatever and it will give a code for that. TBH, it could be the same code, so try it.

Your original AOL Mail password will now only work if you go directly to AOL Mail via a browser.

Thanks for your reply - However, the AOL app is only available for Apple iphone and ipad - They do not have an App for Macs.

Interestingly I tried to register my issue with AOL and as part of the process it asks you to fill in on a form the AOL email address you are having difficulty with. On completing, the form failed to send saying it did not recognise the AOL email. So I tried the second email address I am having issuers with, same problem. When I entered the only one that is still working with my Imac, it took that straight away. That almost confirms the issue is at AOL not Apple or my 'puter. (I can log into AOL individually with any of the names and retrieve my emails)

Hi - Glad it fixed your problem. Good news is, do exactly the same procedure - but when you get to the generate App password bit, the drop down box opens up to reveal which type of device you are looking to fix - select your iphone or whatever, and enter that as per the original instructions.

Best Regards

Ian

Would be very interested to hear how you got your ipads working with it, and also on your mac - I'm having exactly the same issue and have tried all the suggested fixes I could find. I have 3 different AOL email accounts, 2 are working normally, the 3rd just says "Unable to Verify Account Name or Password" each time the password is entered, via existing or setting up new. I like you can got to AOL via web and log in as normal, with no 2 stage verification. All settings on all the accounts are the same from what I can see. Good luck, I'm rooting for you haha

Gosh - this seemed to work for me too! Thank you. I also had to enter my computer login, at the end - after following all your instructions - when it popped up with an "accountsd" access request, but I did that, and I miraculously have my AOL account back on my iMac. This is after getting the persistent Unable to Verify message, when i went to add the account back in. One note, I've always thought it was Apple Mail, but AOL knows it as Mac Mail. I wonder if I'll ever need the password again in the future. I think i'm going to take a screenshot of your miracle instructions and email it to me for potential future use.

Thank you so much Eyephone5C, and AC19 for your great, clear question!

This worked wonderfully. In my experience I had two AOL accounts and had to do the procedure for each.

My next question is how do it get my iPhone mail to get my AOL mail again?

I'm on IOCS 10.11.6 for my laptop. I have a new iPhone 12 pro max

THANK YOU SO MUCH. Apple did not know how to fix this problem