AC191015 Author

Level 1

6 points

Apple Mail AOL log-in "Unable to verify account name or password"

I've ben using AOL on Apple Mail for years; on an iMac (OS Sierra) and also on iPads (now on a new Mini 5). Yesterday there was a pop-up on my iMac asking me to enter name, AOL email address and password. I did that (with the correct password - I can get email via browser webmail using the same password), but it keeps telling me "Unable to verify account name or password". Neither my iMac nor my iPad are connecting with AOL via Apple Mail. I've done a lot of Googling and tried everything I can find that's suggested on the Web, including removing the AOL account. But when I try to add it again, I get the pop-up, and the same thing happens - "Unable to verify account name or password".

iMac 27″, macOS 10.12

Posted on Feb 11, 2021 6:15 AM

Top-ranking reply

eyephone5c

Level 1

36 points

Posted on Feb 18, 2021 12:43 PM

Hi - I have the answer - and no thanks top AOL tech who just said sorry, we don't support 3rd party apps.

To fix this do as follows, and it cured both of my AOL accounts immediately

1/ Sign in to AOL Mail on the web using your screenname etc

2/ Click on your Username on top right corner

3/ From menu on the left that appears, select "Account Security"

4/ At botom of list you should see "Generate App Password" Click on that

5/ From dropdown box select which system you having probs with (iPad iMac iphone android etc

6/ Follow instructions from thereon

When you get to use the password it will generate, if it doesnt work immediately and you get the same message as before, you will need to remove the AOL account from your device and then add it back in, then use the password they provide as above. On mine it worked immediately on one account I had already removed from my iMac, but on the account I had left on there but just didn't work I had to do the remove and add bit.

Best Regards All

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56 replies

Mar 1, 2021 4:00 PM in response to AC191015

I followed eyephone5c's directions and this fixed my AOL email on my MAC with no issues. Thank you eyephone5c!!!

Arepo72

Level 1

4 points

Mar 2, 2021 3:04 AM in response to eyephone5c

Thanks a lot for the tip !It worked straight away 1

GLMedit

Level 1

4 points

Mar 8, 2021 1:31 PM in response to eyephone5c

Thanks for the solution - worked for me as well!

fknudson

Level 1

4 points

Mar 8, 2021 4:49 PM in response to eyephone5c

This just helped me after weeks of frustration! Thank you SO much!!

RSWJW

Level 1

4 points

Mar 17, 2021 2:03 PM in response to eyephone5c

Had the same problem. This solution solved the issue.

MsCyprah

Level 1

4 points

Mar 24, 2021 3:57 AM in response to AC191015

Excellent solution, thank you, eyephone5c. Never knew about the Mac mail password angle until today.It worked a treat!! :o)

calikat

Level 1

4 points

Mar 24, 2021 1:42 PM in response to eyephone5c

THANK YOU!!!! So appreciated!!! It worked for me after days of brain damage I finally came across your 6 step answer! God Bless!!

Mar 24, 2021 1:46 PM in response to calikat

Pleasure & glad it helped!

Mar 25, 2021 9:55 AM in response to AC191015

Thanks so much - this works and ridiculous that aol does not tell you how to do this.

pen48

Level 1

4 points

Mar 31, 2021 5:26 AM in response to AC191015

I did the fix and it worked great but now how do I change my password from that one?

Apr 1, 2021 6:00 PM in response to manutd1995

Yes it worked perfectly after many frustrating attempts using other methods. Thanks very much.

Caquas

Level 1

4 points

Apr 3, 2021 4:11 AM in response to eyephone5c

Really appreciate your instructions. Worked first time for me. I doubt I could have figured this out for myself. Grazie mille!

Apr 10, 2021 7:51 AM in response to eyephone5c

THANK YOU SOOOO MUCH! Your response solved the problem.

$tevie

Level 1

4 points

Apr 13, 2021 11:13 AM in response to eyephone5c

Thank you so much! I have been struggling with this and I'm so glad I came across your advice!

May 1, 2021 2:46 PM in response to AC191015

Do you now have to remember the new generated password and change it for all your other devices

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Apple Mail AOL log-in "Unable to verify account name or password"