iCloud drive not showing the zip file export from whatsapp!

After export my backup chat of the whatsapp to iCloud drive i did not see the file zip, and if i do it again this ask me to give another name because it exists, I need this files is very important, And i have them only on the iCloud drive so what I do? I need to give them to the police is importent, Please help!

iPhone 5

Posted on Feb 11, 2021 7:35 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 13, 2021 6:31 PM

Hello yamen257,


It sounds like you are unable to see a zip file in iCloud Drive, but when you try to recreate one, it says it already exists.


Here are some resources and troubleshooting steps that might help.


  • Search iCloud Drive for the file name.



  • See if you can locate the file on a different device. See "How do I access my files in iCloud Drive?" in iCloud Drive FAQ.


  • See if you can rename the file and save it.


  • Restart your device and search again.



Hope this information helps.


Have a good day.

2 replies
Question marked as Top-ranking reply

Feb 13, 2021 6:31 PM in response to yamen257

Hello yamen257,


It sounds like you are unable to see a zip file in iCloud Drive, but when you try to recreate one, it says it already exists.


Here are some resources and troubleshooting steps that might help.


  • Search iCloud Drive for the file name.



  • See if you can locate the file on a different device. See "How do I access my files in iCloud Drive?" in iCloud Drive FAQ.


  • See if you can rename the file and save it.


  • Restart your device and search again.



Hope this information helps.


Have a good day.

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iCloud drive not showing the zip file export from whatsapp!

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