My account has been disabled and I want to chase up a refund to my bank account from a fraudulent purchases

Your App Store/iTunes account?

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call     

Billings and Subscriptions 

If necessary, try Twitter

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem.      

How long refunds from the App Store or other Apple services take.  

"If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services."

If the message says "If your Apple ID is locked or disabled," click here and read what to do --> https://support.apple.com/HT204106

Also note "What to do after [or before] you change your Apple ID [email address] or password". Click here --> https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.

Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921

If you cannot resolve it yourself try one of these contact methods:

- Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

- Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169

- Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232