You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My activation lock is on my iPad and says I need the password used to set up my iPad

My activation lock is on my iPad it is linked to my apple ID (I know my info) but it says enter my apple ID and password that were to used to set up this iPad. The email it gives me is my GMAIL, not icloud I also know my info for my Gmail but I don't know my password I used to set my iPad up

iPad Pro 12.9-inch Wi-Fi

Posted on Feb 11, 2021 12:25 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2021 12:57 PM

You must have the Apple ID and Password used to setup the iPad to unlock Activation Lock. We can't help and Apple will not unless you can produce the original receipt clearly showing the serial number. Read this link...

How to remove Activation Lock - Apple Support

This link may help you remember...

https://iforgot.apple.com/password/verify/appleid

1 reply
Question marked as Top-ranking reply

Feb 11, 2021 12:57 PM in response to dawnnyy18

You must have the Apple ID and Password used to setup the iPad to unlock Activation Lock. We can't help and Apple will not unless you can produce the original receipt clearly showing the serial number. Read this link...

How to remove Activation Lock - Apple Support

This link may help you remember...

https://iforgot.apple.com/password/verify/appleid

My activation lock is on my iPad and says I need the password used to set up my iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.