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this doesn't make sense. my issue is that i cannot use my phone, how am i supposed to see my serial number in settings if it's frozen?

my phone is frozen on the powering on screen. it wasn't opening any apps so i turned it all the way off and then turned it back on but it's not moving past the black screen with the white apple. i have tried the volume up, volume down, power off, trick but it didn't work this time. what do i do? i also tried plugging it in which didn't work.

iPhone XR, iOS 12

Posted on Feb 11, 2021 7:51 PM

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Question marked as Top-ranking reply

Posted on Feb 11, 2021 7:53 PM

see the section If you don't have your device

Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support

1 reply

this doesn't make sense. my issue is that i cannot use my phone, how am i supposed to see my serial number in settings if it's frozen?

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