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iphone not reconized on Mac (macOS 10.13.6)

I'm unable to backup my iPhone as it is not reconized by iTunes running on iMac (macOS 10.13.6) however it is recognized on iTunes running on my old MacBook running OS X El Capitan - anyone, please :-) iPhone is running the latest OS (as of 12 Feb 21)

iPhone 7, iOS 14

Posted on Feb 12, 2021 7:08 AM

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Question marked as Top-ranking reply

Posted on Feb 12, 2021 8:34 AM

For iOS 14 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

3 replies
Question marked as Top-ranking reply

Feb 12, 2021 8:34 AM in response to TonyDPonce

For iOS 14 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

iphone not reconized on Mac (macOS 10.13.6)

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