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creagent Author

Level 1

4 points

Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

MacBook Pro 15″, macOS 11.2

Posted on Feb 12, 2021 10:04 AM

Top-ranking reply

Old Toad

Level 10

210,527 points

Posted on Feb 12, 2021 10:38 AM

Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists. Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

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Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

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