You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Have changed the password on the Strava app (which I've been running for 5 + years). Reloaded the app. Now when I go to open, the screen changes from login to a partially open screen with 'Authorization Error' and then 'Something went wrong, please try again'. I can open Strava on my Mac and I can open the app on a different phone, so the problem seems to be with my phone: iPhone 11. Any suggestions?
iPhone 11, iOS 14
You won’t like it though
Backup and restore
(1)How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
You might try a forced restart first but usually when an app deletes incompletely it leaved behind a white icon with sort of tic tac toe lines on
Also check the app really has gone by search in app library after last home screen
I have never had a problem with Strava
Forced restart
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
I just deleted the Strava app, restarted the phone, reinstalled the app and my account was still signed in. That means Strava is storing information somewhere in the phone other than the app space. Unusual.
All you can do is delete the app completely and reinstall.
Thanks. Have deleted the app multiple times but there’s seems to be some residual data left that is compromising any reinstallation. Is there any way to do a more thorough delete?
Thanks, that what I suspected. Will let you know how it goes
No luck. Have restored phone but still Strava won't open. Not quite sure where to go from here. Any ideas??
It suggests that if there is any interfering data or setting then it got restored from backup.
Haven’t a clue what.
I just did the same with my Polar Flow app and on reinstall I had to sign in again which is the expected behaviour.
So this would suggest we have a problem with Strava? I notice there was a Strava upgrade the day before my problem began ...
Problem opening the Strava app
