Up until last week I was able to drag Bitmoji stickers on top of text messages. Now this feature is is not working. I have tried all the troubleshooting tips on their site but it does not work. Anyone else have this issue and know of a fix? Memoji drags work great still. iPhone 11 Pro. IOS and apps up to date.
Thanks!
iPhone 11 Pro
Hi monifromroundrock,
Thanks for reaching out to the Apple Support Communities. We understand you're having issues with sending Bitmoji stickers on your iPhone, and we'd be happy to help.
To get started, give the steps listed in the following Bitmoji support article a try, and see if that helps: iOS Bitmoji Keyboard Issues - Bitmoji Support
If still having issues after those steps, we'd recommend reaching out to Bitmoji support directly for additional help at this link here: Bitmoji - Support
Have a great day!
Hi Leanne_68. Thanks for the response. As mentioned in my previous note, I've tried all their tips and tricks from their site (https://support.bitmoji.com/hc/en-us/articles/360001493926-iOS-Bitmoji-Keyboard-Issues). I also have tried contacting their support team (https://support.bitmoji.com/hc/en-us/requests/new) but never received a response. It also states on that page: Please note: We may not be able to get back to you individually, but we appreciate that you took the time to contact us.
Which, I guess, is their "out" for never having to respond to anyone. Super frustrating.
They have no phone number that I'm aware of. I only posted on Apple Communities because I have exhausted all Bitmoji avenues and I'm curious if anyone on here has had a similar issue and was able to resolve it.
Fingers crossed! Thank you!
Bitmoji stickers won’t drag to text messages anymore
