Help!

I bought a new IMac in November 2020. I was promised a one year subscription to AppleTV. I tried to access AppleTV on my TV but it kept telling me that I had to pay $4.99 a month for it. Plus it said it was for Apple+TV. I did not want the + just the AppleTV. If you look over my account you will see that I never had a chance to even use your AppleTV.



50UN7300AUD,

Posted on Feb 12, 2021 10:19 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 13, 2021 4:07 AM

The offer is for a subscription to Apple TV+, not Apple TV.

The offer has to be redeemed within the first three months, or it will expire.


Read here how to redeem: Apple TV+ - One Year Offer - Apple

Read here about the conditions: Apple TV+ one year offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

1 reply
Question marked as Top-ranking reply

Feb 13, 2021 4:07 AM in response to Alamedafrances

The offer is for a subscription to Apple TV+, not Apple TV.

The offer has to be redeemed within the first three months, or it will expire.


Read here how to redeem: Apple TV+ - One Year Offer - Apple

Read here about the conditions: Apple TV+ one year offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.