Apple Music keeps showing "loading"
my apple music keeps showing loading and I can only play music that's in my library. I've closed the app, switched off my phone and done everything i know, but its still not working
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User profile for user:
Brian_P7
User level:
Community Specialist
Hello Ms_DidiDavids,
Welcome, and thanks for that information and for choosing the Apple Support Communities. If we understand correctly, you are unable to load Apple Music features in the Music app on your iPhone, but the personal library works fine.
Those were good steps you tried, but when you restarted your iPhone, did you follow the steps found in Restart your iPhone? If not, let’s restart once more. Those steps will help clear cached data and perform other system optimizations. Before restarting, be sure to close the Music app following Force an app to close on your iPhone, iPad, or iPod touch.
If you still see this same behavior, please see the steps in this Apple resource for help with your situation: If you can't connect to the App Store, iTunes Store, or other Apple services. Reach back out to us if you are still unable to connect.
Have a great week!