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System Prefs>Apple ID>Password & Security = spinning ball, never opens. How to fix?

Big Sur 11.1 on a 2015 MacBook.


If I click on System Preferences, then Apple ID, then "Overview," I see that I am signed in, and I see the name of the Apple ID account and its email address. But if I then try to click on any other tab in the Apple ID pane -- such as "Name, Phone, Email," "Password & Security," or "Payment & Shipping," all that happens is a little circular "thinking" icon spins in the gray field on the right side of the System Preferences window, and those options never open or activate, and nothing I do can make them appear. Just a spinning ball/circle (not the spinning multicolored beachball, but the smaller "short-black-lines-rotating-in-a-circle-around-the-center" icon which indicates "thinking" or "process in action"), and that's all I ever see -- none of the tabs ever actually appear or open. If I click back on "Overview" I can see that, but nothing else.


The computer works perfectly fine in every other way, What could be going wrong, and what could I do to fix it? Thanks.

Posted on Feb 13, 2021 4:26 PM

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Question marked as Top-ranking reply

Posted on Feb 16, 2021 11:46 AM

Well, I ended up just reinstalling Big Sur anyway (which was my plan), and now the problem is gone -- ether because of the reinstallation itself, or because the process of reinstallation required a restart. Whatever the issue was, it's now gone. Solved.

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2 replies

Feb 16, 2021 9:54 AM in response to Tuffy Nicolas

Hey there Tuffy Nicolas,


Thanks for reaching out to Apple Support Communities. We understand that you're noticing a spinning gear when you attempt to access System Preferences > Apple ID. We're happy to provide some assistance.


This may seem like a simple step, but have you restarted your device? Restarting your device can resolve unexpected issues. Take a look here on how to restart your Mac:


Log out, sleep, wake, restart, or shut down your Mac


If the issue persists, try signing out and signing back in. We always recommend keeping a backup of your device prior to making any changes:


Back up your Mac


We hope this helps.


Have a great day!

System Prefs>Apple ID>Password & Security = spinning ball, never opens. How to fix?

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