Dropouts during playback

While watching content from any app (Netflix, HBO Max, Discovery Plus, etc), I am getting frequent video dropouts during playback: i.e., for a few seconds, the screen goes black while the audio continues to play normally. I see no pattern in these dropouts; sometimes I can watch for hours with none, and other times it happens multiple times during the same show/movie.


Any ideas?

Apple TV HD, tvOS 10

Posted on Feb 14, 2021 6:58 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dropouts during playback

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.