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Dropouts during playback

While watching content from any app (Netflix, HBO Max, Discovery Plus, etc), I am getting frequent video dropouts during playback: i.e., for a few seconds, the screen goes black while the audio continues to play normally. I see no pattern in these dropouts; sometimes I can watch for hours with none, and other times it happens multiple times during the same show/movie.


Any ideas?

Apple TV HD, tvOS 10

Posted on Feb 14, 2021 6:58 AM

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Question marked as Best reply

Posted on Feb 14, 2021 8:01 AM

1.     Restart Modem.

2.     Restart Router

3.     Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 

1 reply

Dropouts during playback

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