Photos will not import from iPhone. Big Sur 11.3. iOS 14.4

I've updated to a new MacBook Air M1 and iPhone SE.

I can't import photos from iPhone. Connected with Apple supplied Lighting-USB C cable.


The Photos screen goes to Preparing to import from "iPhone" and just hangs, nothing happens.

Trying image capture fails as well, the phone shows a Lock in the devices side bar menu even though it is open and syncs. The image capture error is " Could not open a connection to the device module"




MacBook Air

Posted on Feb 14, 2021 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2021 3:42 AM

I did a Reset of all settings: Settings/General/Reset/Reset All Settings.


This does clear your Apple Pay, and all Touch ID passwords for bank accounts (not sure about all others) your wallpaper and lock screens etc.



26 replies

Jul 21, 2021 1:01 PM in response to John Froeb

This solution, posted on MacRumors by LaneyLad on March 8, 2021 [bold added by me] worked. I have about 14,000 new photos to import from my iPhone 12 to my iMac Intel on Big Sur, because the problem started with Mojave and I had given up importing to iMac 18 months ago. A few days ago I decided so solve the problem once and for all and I left my iPhone connected, and my iMac on no sleeping, for 14 hours with no success. Today I applied the following solution, connected my iPhone, launched Photos, and got the "Preparing ... " message, but after about 30 seconds thumbnails began appearing.


"It's always the way but after I write and complain about it ... I manage to find the solution. On the iPhone, go to Settings -> Photos, at the bottom of the options there is a section called "Transfer to Mac or PC", it defaults to Automatic, I changed it

to Keep Originals and then only had to wait for about 5 mins on the preparing to import screen before all the 27,000 photos appeared. I believe that the checking of all the photos for compatibility was slowing [or completely preventing] the process so much it just seemed unresponsive. I think Apple should really change this default or disable automatic once you are above a certain number of photos!"

Oct 15, 2021 11:27 AM in response to John Froeb

OK, I had this problem, and in my case it turned out to be quite simple: there simply wasn't enough space on the drive where my Photos database is located to import the new images. Made some space, and then it import worked.


But here's my complaint: Photos never said, "Hey, there's no space on my drive!" It simply responded to my import images command by switching to the imports screen, as it always does, and then simply did ... nothing. This is the kind of behavior that I expect from a Windows app, not from an Apple one.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photos will not import from iPhone. Big Sur 11.3. iOS 14.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.