Iphone XR "Ghost Touch" Issue

My iPhone XR is exhibiting the "ghost touch" issue - apps opening and moving without the screen being touched. After two conversations with Apple support - who recommended removing the screen protector, then doing a factory reset - the problem persists and they now recommend bringing it in for repair - probably replacement of the display module. Of course, my phone is out of warranty, though only 18 months old. No other screen issues - hasn't been dropped, no cracked screen. Just failure of the display after a year and a half.


This is apparently a not uncommon issue, and there is a service program providing for free display replacements for up to 3 years for the iPhone X. My question is why this kind of service program isn't available for the XR as well. Same issue; clearly a device failure. But will cost me a couple of hundred dollars to repair a relatively new device. How does one get word to Apple that this stinks?


iPhone XR

Posted on Feb 14, 2021 5:32 PM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone XR "Ghost Touch" Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.