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Iphone XR "Ghost Touch" Issue

My iPhone XR is exhibiting the "ghost touch" issue - apps opening and moving without the screen being touched. After two conversations with Apple support - who recommended removing the screen protector, then doing a factory reset - the problem persists and they now recommend bringing it in for repair - probably replacement of the display module. Of course, my phone is out of warranty, though only 18 months old. No other screen issues - hasn't been dropped, no cracked screen. Just failure of the display after a year and a half.


This is apparently a not uncommon issue, and there is a service program providing for free display replacements for up to 3 years for the iPhone X. My question is why this kind of service program isn't available for the XR as well. Same issue; clearly a device failure. But will cost me a couple of hundred dollars to repair a relatively new device. How does one get word to Apple that this stinks?


iPhone XR

Posted on Feb 14, 2021 5:32 PM

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Question marked as Top-ranking reply

Posted on Feb 15, 2021 5:16 AM

Hello,

Wow, I feel your pain.

However, it seems like your only viable option is to replace the screen:

iPhone Screen Repair & Replacement - Official Apple Support

Good luck.

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Iphone XR "Ghost Touch" Issue

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