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I cannot bolt up my brand new iMac - even in recovery mode. I'm just getting requests to enter my wifi network details and then I wait and I get an icon of a folder with a question mark
iMac Pro
Hi Jack. Before I read your latest response I fixed my problem (phew!). After repeated attempts to log in in recovery mode I suddenly got it. When I went into disk utilities I noticed there were three partitions on my hard disk - HD, HD-data and another HD-data. I can only guess that that happened during my attempts to migrate data from my old Mac Air. Anyway - I erased everything from those 'partitions' and then I was able to reload the Mac OS - successfully - and I set up my iMac . The only frustration I now have is that not all of the applications on my old Mac Air can be transferred to my iMac - in particular Microsoft Word and Microsoft Excel. I am resigned to having to purchase new copies that are compatible with my "Catalina" OS. The only other odd thing is that one of my folders on my Mac Air (containing some video files will also not migrate) but I have loaded this into my iMac manually. Anyway - "happy days" now. Thanks for sparing your time to look at my problem. Stay safe and keep well!
Hi Jack. Before I read your latest response I fixed my problem (phew!). After repeated attempts to log in in recovery mode I suddenly got it. When I went into disk utilities I noticed there were three partitions on my hard disk - HD, HD-data and another HD-data. I can only guess that that happened during my attempts to migrate data from my old Mac Air. Anyway - I erased everything from those 'partitions' and then I was able to reload the Mac OS - successfully - and I set up my iMac . The only frustration I now have is that not all of the applications on my old Mac Air can be transferred to my iMac - in particular Microsoft Word and Microsoft Excel. I am resigned to having to purchase new copies that are compatible with my "Catalina" OS. The only other odd thing is that one of my folders on my Mac Air (containing some video files will also not migrate) but I have loaded this into my iMac manually. Anyway - "happy days" now. Thanks for sparing your time to look at my problem. Stay safe and keep well!
Let's try this. (Note: It will erase everything on the iMac.)
Cheers,
Jack
It arrived last Friday. I set it up and then set about trying to migrate all the data I had on my old Mac Air (everything - applications, folders and documents). I started having trouble as not everything from my Mac Air was being migrated - only some applications and no documents. I made quite a few attempts - via WiFi and a back up disk. I then decided to erase everything and reload the operating system. This worked ok but I was still having problems with the migration. I then started getting a message saying that there was not enough free space on my iMac. My iMac has a 250Gb ssd storage. My Mac Air has only 125Gb storage so this was baffling me. I then went to erase my iMac and reload the operating system and try again. This is when I hit trouble. I have tried restoring - holding Command & R during start up. But no joy
Have you erased it at all?
If not, then it is defective. Please return it or contact Apple Support: Contact - Official Apple Support.
Cheers,
Jack
Hi dairees20,
Is this a brand new iMac from an Apple Store or an Apple Authorized Reseller?
Cheers,
Jack
It is a brand new iMac from the Apple store
I cannot bolt up my brand new iMac - even in recovery mode. I'm just getting requests to enter my wifi network details and then I wait and I get an icon of a folder with a question mark
