About my iphone11 promax screen failure

endianY,

Thanks for that additional information.

Does the issue only occur with this specific game on your iPhone 11 Pro Max? If so, try the steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If the issue persists after those steps, reach out to the app developer: How to contact an app developer

Alternatively, if this happens every time you place 5 fingers on your iPhone display, create a current backup of your device: How to back up your iPhone, iPad, and iPod touch

Once you have a current backup, restore your iPhone to factory settings with a computer. This process will download and install a fresh copy of the operating system onto the device for you. Here’s how: Restore your iPhone, iPad, or iPod to factory settings

After you’ve restored your iPhone, set it up as a new device, and test it out before restoring from a backup: Restore your iPhone, iPad, or iPod touch from a backup

Cheers!

Hi there endianY,

We understand you're experiencing an issue with the display on your iPhone 11 Pro Max when playing a game, and we'd like to share some resources that can help.

If the game becomes unresponsive, check out the steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Alternatively, if the iPhone display is entirely unresponsive, check out this page: If the screen isn't working on your iPhone or iPad

This article may also help: If your iPhone, iPad, or iPod touch won't turn on or is frozen

If we've misunderstood the issue, please provide more details about what's going on.

Thanks!