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HELPP!!

I had a virus on my phone so I went and erased all my content, but it's been stuck for 2 hrs on the black screen with the apple logo and long white status bar. How do I hard reset my phone.

iPhone XS Max, iOS 14

Posted on Feb 15, 2021 9:49 PM

Top-ranking reply

MrBill3

Level 10

103,864 points

Posted on Feb 16, 2021 5:12 AM

Hello,

See the link below. Note: the section about connecting to your computer:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

View in context

HELPP!!

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