You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HELPP!!

I had a virus on my phone so I went and erased all my content, but it's been stuck for 2 hrs on the black screen with the apple logo and long white status bar. How do I hard reset my phone.

iPhone XS Max, iOS 14

Posted on Feb 15, 2021 9:49 PM

Top-ranking reply

MrBill3

Level 10

103,906 points

Posted on Feb 16, 2021 5:12 AM

Hello,

See the link below. Note: the section about connecting to your computer:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

View in context

HELPP!!

Similar questions