iTunes and Bonjour

Try removing iTunes again and see if the Microsoft Store version works better for you. If not remove that and try iTunes 12.10.10.2. Worst than can happen is that you get an alert that the library was created with a newer version of iTunes in which case you install 12.11.0.26 again.

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For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

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Have you installed iTunes from the Microsoft Store or a direct download from apple.com. The MS Store version likely doesn't require a standalone version of Bonjour to be installed separately. Do you see Bonjour running in the services.msc control panel which you can launch from the start button?

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